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Customer service
How can we help?
Find a quick answer below, or send us a message. We're happy to help with your order, shipping, returns or our products.
- Track your orderSee where your parcel is right now.
- Start a returnReturn within 30 days via our return portal.
- ShippingDelivery times, costs and free shipping.
- FAQAnswers to the questions we get most.
Email us
Questions about an order? Please include your order number, so we can help you faster.
hello@soosatelier.com- Order processing1-3 business days
- Delivery3-6 business days
- ReturnsWithin 30 days
Press and inquiries: pr@soosatelier.com
Wholesale: wholesale@soosatelier.com