Shipping policy

Shipping Policy
We understand the importance of timely and reliable shipping to enhance your shopping experience. Please take a moment to review our shipping policy:


Processing Time
Orders are typically processed and shipped within 1-3 business days from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may vary. We appreciate your patience during these times.


Shipping Method
We offer standard shipping options to accommodate your needs. The availability of shipping methods may vary depending on your location and the items in your order.


Delivery Time
Delivery times vary depending on the destination of your order. Unforeseen circumstances such as weather delays, customs clearance processes, or carrier issues may impact delivery times. During peak seasons, we may encounter unpredictable circumstances, so it’s better not to specify exact shipping times to avoid setting customer expectations too high. 


Our shipping process takes 3-6 business days, as we take great care to ensure your order is securely packaged. This careful packing helps guarantee that your dinnerware arrives in perfect condition.

The Netherlands & Belgium
Free shipping on orders over €125
Delivery within 3 - 6 business days

Rest of Europe
Free shipping on orders over €125
Delivery within 3 - 6 business days

United Kingdom
Free shipping on orders over €125
Delivery within 3 - 6 business days

United States & Rest of the World
Free shipping on orders over $125
Delivery within 3 - 6 business days

Australia
Free shipping on orders over $200 AUD
Delivery within 3 - 6 business days



Shipping Methods
   - We partner with reputable shipping carriers to ensure reliable and timely delivery of your orders.

   - The shipping method will be selected based on the destination and the size/weight of the package.


Tracking Information
   - Once your order has been shipped, you will receive a confirmation email with tracking information.

   - You can use the provided tracking number to monitor the progress of your shipment.


Incorrect Address or Use of Non-Latin Characters
Please ensure that all shipping information provided is accurate and written in Latin characters (e.g., A-Z, 0-9). If incorrect or incomplete information is submitted, or if non-Latin characters (such as Chinese, Cyrillic, or other scripts) are used, it may result in delivery issues.

We regret to inform you that we cannot take responsibility for any delays, misdeliveries, or non-deliveries caused by these factors. In such cases, the customer assumes full responsibility for resolving the issue, including potential reshipping costs or loss of the shipment.

To avoid any inconvenience, we recommend carefully reviewing your shipping details before completing your order.


International Shipping

   - We offer international shipping to various countries. Please note that additional customs fees, taxes, or duties may apply, depending on the destination country's regulations.

   - Customers are responsible for any additional charges related to customs clearance. Please contact your local customs office for more information.


Packaging
   - We take great care in packaging our glassware to ensure it arrives in excellent condition.

   - We use sturdy packaging materials and protective layers to minimize the risk of damage during transit.


Order Modifications and Address Changes

   - If you need to modify your order or change the shipping address, please contact our customer service as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the order has been shipped.


Shipment Issues and Returns
   - In the unlikely event of any issues with your shipment, such as damage or missing items, please contact our customer service within a reasonable timeframe.

   - For returns or exchanges, please refer to our Return Policy for instructions on how to initiate the process.

 

Please note that the above shipping policy is subject to change without prior notice. Any updates or modifications will be communicated on our website or through direct customer notifications.

 

If you have any further questions or require assistance regarding shipping, please don't hesitate to contact our customer service. We are here to help and ensure your satisfaction with our products and services.