SOOS Atelier is an Amsterdam-based tableware brand. We design pieces that bring people together around the table, turning everyday moments into something worth remembering.

We ship worldwide. No matter where you are, we will make sure your order reaches you.

No. There are no additional customs fees, import taxes, or duties. The price you pay at checkout is the price you pay, wherever you are in the world.

We offer free shipping above a certain order value, depending on your location:

• Netherlands, Belgium, rest of Europe & UK: free shipping on orders over €125
• United States & rest of the world: free shipping on orders over $150
• Australia: free shipping on orders over $200 AUD

Standard shipping costs apply for orders below these thresholds.

Orders are typically processed within 1-3 business days and delivered within 3-6 business days after shipment. During peak seasons, delivery times may vary slightly.

Once your order is on its way, you will receive a confirmation email with a tracking number so you can follow your shipment in real time.

Please contact us at hello@soosatelier.com as soon as possible. We will do our best to help, but changes may not be possible once the order has been shipped.

Contact us immediately at hello@soosatelier.com. Please make sure all shipping information is written in Latin characters (A-Z, 0-9). We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information.

You can return your item within 30 days of receiving it for a full product refund. Items must be unused, in their original condition, and include all accessories and packaging.

Contact our customer service at hello@soosatelier.com

We are sorry to hear that. Please contact us at hello@soosatelier.com before returning the item. We will look into it and make sure you are taken care of.

Once we receive and inspect your return, we will process the refund to your original payment method. Please allow a few business days for it to appear, depending on your bank or payment provider.

We take great care in packaging every order. We use sturdy materials and protective layers to make sure your items arrive safely and in perfect condition.

Yes, we offer wholesale. Wholesale prices are calculated at 50% off the recommended retail price. For more information, please reach out to us at wholesale@soosatelier.com.

Our metal pieces are made from 18/10 stainless steel, which is widely considered the highest quality grade for tableware. The numbers refer to the chromium and nickel content, making it highly resistant to rust and corrosion, easy to clean, and built to last.

Most of our products are dishwasher safe. However, to preserve the finish and extend the lifespan of your pieces, we recommend checking the care instructions for each specific item. When in doubt, hand washing is always a safe option.

Yes. We use high-quality glass that is designed for everyday use. Every order is also carefully packaged with protective materials to ensure your items arrive in perfect condition.

You can reach our team by email at hello@soosatelier.com. We are happy to help with any questions about your order, shipping, returns, or products.